Terms of Service

Subscriptions:

Carbon for Unreal is a subscription S.A.A.S. (Software-as-a-service). If the subscriber cancels or allows their subscription to lapse, the software will no longer function until renewed. Imaginary Labs is not responsible for file stability of an Unreal Engine Project that previously hosted the plugin “Carbon for Unreal” and has been removed by the user for non-renewal.
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Student Licenses:

We support higher education though our “Personal Learning Edition” License of Carbon for Unreal. This is available ONLY to Individuals with Valid and current student ID at an accredited higher education institution with degree programs in Stage Lighting, Scenography, Opera, Dance, Theatre, Video/Film/TV Production, Video Game development, Interactive development, Event Planning, Hospitality, Theme Park design, or any related fields of study. Teachers and institutions may also contact us for discounted bulk licenses for use in the classroom, along with supportive materials. Recertification will occur every 12 months until graduation, resignation, or expulsion.
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Disclaimers:

Imaginary Labs makes no guarantees to the stability or compatibility of “Carbon for Unreal” with any other 3rd party plugin hosted by the users Unreal Project. We make every effort to test with commonly used plugins within the entertainment industry, but it is the user’s responsibility to report any incompatibility through the Carbon for Unreal Web Support Ticket system here. Additionally, Imaginary Labs strives to replicate fixtures and their functionality, however, fixtures are annotated based on their level of detail and testing within the “Developer notes” of the fixture blueprint. Users seeking mission critical testing can contact Imaginary Labs for an estimate of fees associated with advancement of priority.
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Cancelations/Refunds:

Customers who purchase a “monthly subscription” or annual “subscription” who wish to cancel their license may do so with no additional fees if made within 5 business days prior to the next billing cycle start to avoid new charges. Cancellations made between 5 days and start of next billing cycle will receive a full refund of the renewal subscription fees within 30 days of the cancellation. Cancellations made after charges are posted for subscriptions are not eligible for a refund but will not autobill next cycle.

Any license that is cancelled is once again subject to any signup fees that are applied to any “new” licenses. All refund and cancellation requests must be made by emailing sales@imaginary-labs.com

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